How to Build a Successful Digital Monitoring Program with Actuvi
Launching a digital care program can seem complex. You need to define goals, build workflows, train staff, and ensure patient engagement. From preventative care to value-based care, Actuvi’s platform and team are second to none in building the best programs that match your specific clinical needs and structures.
We work with you every step of the way to design, build, and launch a successful program tailored to your clinic's needs. This guide walks you through our process, showing you how Actuvi does it all for you.
Phase 1: Strategy & Program Design
A successful program starts with a clear strategy. Actuvi works directly with your team to customize the program the way you want.
Defining Your Program Goals. The first step is a discussion to decide what you want to achieve. Whether your primary outcomes are enhanced patient engagement, specific clinical improvements, or streamlined data collection, we help you clarify these goals.
Profiling Your Target Patient Population. We guide you in identifying the patients who will engage with the platform. This profile helps us configure the right "monitoring tracks" within Actuvi to manage different patient groups. We'll consider:
The estimated number of patients for initial and ongoing enrollment.
The typical demographics of your intended enrollees, such as age range and insurance mix.
The primary health conditions relevant to your digital health program.
Mapping Your Organizational Structure. We work with you to plan how the program will fit within your organization. The Actuvi platform is then configured to mirror your practice's structure, with different access levels for admins, site managers, and monitoring personnel. We assist in:
Identifying the key administrative and clinical leads who will be involved.
Listing the clinics that will be participating.
Defining the roles and responsibilities of your staff members.
Establishing Your Program Milestones. Together, we set clear targets to measure your progress. We help you establish a timeline for onboarding patients and set specific enrollment goals for key intervals, such as one, three, and six months after launch.
Phase 2: Building and Activating Your Program
Once the strategy is set, we handle the technical setup and implementation.
Identifying Monitoring/Therapeutic Areas and Billing Codes. We work with you to identify the areas your program will focus on, such as Chronic Care, Therapy Management, Post-Surgical Rehab, or Mental Health Support. This determines which billing codes your program will target.
Configuring the Program. Actuvi provides specific data collection and billing frameworks to support your chosen therapeutic areas.
Remote Therapeutic Monitoring (RTM): For patient-reported data in therapy and behavioral health.
Remote Patient Monitoring (RPM): For collecting physiological data like blood pressure and weight.
Advanced Primary Care Management (APCM): For continuous, value-based primary care management.
Building Your Custom Patient Assessments. Our team helps you determine what data to collect and then builds the assessments for you. Using our assessment builder, we can create custom questionnaires with various question types, or we can use existing templates.
Establishing Your Patient Onboarding Workflow. We will help you create an efficient process for patient enrollment. Actuvi provides features like bulk patient import and automated text message invitations to individual patients, and we guide you on the best way to integrate these into your daily workflow.
Comprehensive Staff Training. Actuvi provides comprehensive training to ensure your team is prepared. We cover everything from patient setup to extracting billing data directly from the platform. Training is delivered through virtual live sessions, which we schedule to accommodate your staff's availability.
Phase 3: Ongoing Management & Optimization
Once your program is live, Actuvi’s platform provides the tools for improving performance over time.
Regularly Review Performance Metrics. The Actuvi dashboard displays key performance indicators (KPIs) like patient success rates, new unmonitored readings, and total monitoring time, helping you track progress in real-time.
Automated Alerts. Your care team can set specific alert thresholds within Actuvi. The system then automatically generates alerts for abnormal readings, allowing staff to click directly from the notification to the patient's chart to review the data.
Automated Engagement Tools. Actuvi automates patient engagement through tools like automated push notifications, reminders for missed tasks, and AI-agent text messaging to keep patients on track.
Flexible Monitoring Plans. Actuvi’s platform allows you to easily adjust monitoring plans. For each patient, you can adjust notification tolerances and set the frequency of assessments to be daily, weekly, monthly, or one-time.
Utilize Direct Customer Support. For the quickest and best assistance, your team has direct access to Actuvi's customer support via email and phone. This ensures that any questions or needs related to your program are addressed promptly.
Habits for Long-Term Success
Adopt these behaviors to ensure your program thrives long-term.
Engage in an Ongoing Partnership. A successful program evolves. Actuvi provides this partnership with ongoing support and scheduled monthly or quarterly check-ins to ensure your program's continued success.
Use All Communication Channels. Actuvi keeps all interactions in one place. Communicate effectively using the platform’s integrated tools, including secure text messaging with patients, telehealth audio and video calls, internal chat for staff members, and notifications to your entire patient population.
Continuously Refine Your Patient Tracks. As your program matures, you can refine your monitoring tracks. In Actuvi, an administrator can easily add or remove assessments from a track, and the changes will apply to all patients assigned to it.
Bonus: What Our Best Customers Do
We have noticed that our most successful customers fully embrace the partnership model. They…
Strategically plan their patient enrollment. Using Actuvi's flexible onboarding tools, they identify specific points in the patient journey, like check-in or check-out, to introduce the program and assign staff to help patients get set up on the app.
Build a staff incentive program. They often structure incentives for their staff based on successful patient onboarding and sustained engagement. A common approach is to use reimbursement from the initial CPT code for patient education and setup to reward staff members.
Establish clear metrics from day one. They define their own metrics for what successful staff/patient engagement looks like and set specific enrollment goals for the first one, three, and six months. They then use Actuvi's reporting features to track their progress against this timeline.
Final Thoughts
Building a remote care program is a process that starts with a clear strategy and a solid setup. Over time, you can optimize the program to best fit the needs of your staff and patients.
Need a Hand?
Actuvi is your partner through the entire process. We provide ongoing support, from collaboratively scheduling your training sessions to regular program reviews.
Email us at info@actuvi.com.
Visit Actuvi.com to book a demo.
